Privacy & Booking Policy

Everything you need to know about payments, cancellations, and your booking with Komani Lake Explore.

Accepted Payment Methods

We accept the following payment methods for your convenience:

  • Credit Cards (Visa, MasterCard, American Express)
  • Debit Cards
  • Bank Transfer
  • Payment in cash: on the board of ferry, in our offices in Shkodër or Tirana
  • PayPal payment mode
  • Online Payment via our secure booking system

Booking Confirmation

After completing your booking, you will receive a confirmation email with your ticket details. Please present this confirmation (printed or digital) at the ferry terminal on the day of departure.

⚠️ Please arrive at least 30 minutes before the scheduled departure time to ensure smooth boarding.

Cancellation & Refund Policy

We understand that plans can change. Our cancellation policy is as follows:

  • 90% Refund if cancelled 24 hours before the starting service
  • 0% No-show: No refund available
Important — Manual Booking via WhatsApp

When you submit a booking request through our WhatsApp form, please note that this does not constitute a confirmed or paid reservation. Your submission is a booking request only. Here is how the process works:
Step 1 — You submit your request. By sending the booking form via WhatsApp, you are expressing your interest in reserving a seat on your preferred date. No payment is required at this stage.
Step 2 — We review availability. Our team will check seat availability for the date you have selected and respond to you as soon as possible.
Step 3 — We confirm your reservation. Once we verify availability, we will send you an official confirmation along with payment instructions. Your booking becomes active only after this confirmation from our team.
Step 4 — You complete payment. After receiving our confirmation, you may proceed with payment using any of our accepted methods. Your seat is fully secured once payment is received.

The cancellation and refund terms listed above apply only to confirmed and paid bookings. Unconfirmed requests may be withdrawn at any time without charge. To request a cancellation, please contact us via email at kontakt@komanilake-explore.com or call us at +355 69 84 55 220.

Weather & Force Majeure

In case of severe weather conditions or other circumstances beyond our control that prevent the ferry from operating safely, we will:

  • Offer a full refund for the affected trip
  • Provide the option to reschedule to another available date
  • Notify you as soon as possible via email and/or phone

Booking Modifications

If you need to modify your booking (change date, add passengers, etc.), please contact us at least 24 hours before your scheduled departure. Modifications are subject to availability and may incur additional charges.

Contact Us

For any questions regarding payments, refunds, or our policies, please don’t hesitate to contact us:

✉️ kontakt@komanilake-explore.com
📞 +355 69 84 55 220 / +355 69 84 55 221
🕐 Daily 07:00 – 20:00

How to Book Online

Follow the simple steps to make your online reservation. Choose your service, fill in your details, and confirm your booking.

Designed and Developed by Webstudio Albania

How to Book Online

Simple 3-Step Booking Guide

1

Choose Your Service

Browse and select the service you need

Start by exploring our available services on the homepage. You can choose from ferry tickets, complete package tours, or bus transfers depending on your travel needs.

Click the "BOOK" Button Find your desired service and click the green Book button
2

Fill in Your Details

Enter passenger information & travel date

After clicking Book, you'll be redirected to our secure booking page. Here you need to fill in:

  • Travel Date – Select your preferred departure date
  • Number of Passengers – Adults, children, etc.
  • Contact Information – Email and phone number
  • Vehicle Details – If transporting a car (dimensions)
Complete the Booking Form All fields marked with * are required
3

Confirm & Pay

Complete payment and receive your ticket

Review your booking summary and proceed to secure payment. After successful payment, you'll instantly receive your e-ticket via email.

  • Review Summary – Check all details are correct
  • Choose Payment Method – Card, bank transfer, or pay at terminal
  • Receive Confirmation – E-ticket sent to your email
  • Show at Terminal – Present your ticket on departure day
Booking Complete! Check your email for the confirmation ticket
⚠️
Important Information
Book online to get discounted prices compared to terminal payment
You must arrive at the terminal 30 minutes before departure
If you have any questions, contact us:
+355 69 84 55 220 | +355 69 84 55 221
kontakt@komanilake-explore.com

Car Parking Information

Where to park your vehicle safely

Important Parking Notice

We do not have parking space at our accommodation and you cannot park in the tunnel that leads to the terminal or in the terminal itself.

Attempting to park in restricted areas may result in:

🚫 Blocking other vehicles
💰 Portal tax charges
📝 Fines from authorities
🚗 Vehicle removal

Berisha Private Parking

€5 / up to 24 hours
750m from terminal ~10 min walk
Shuttle Service +€5 round trip
24/7 Security Camera surveillance
ℹ️ This service is not bookable in advance. The parking space is surveyed by security cameras.
Open in Google Maps

Payment & Refund Policy

Ferry Berisha - Koman Lake Ferry

💳

Accepted Payment Methods

We accept the following payment methods for your convenience:

  • Credit Cards (Visa, MasterCard, American Express)
  • Debit Cards
  • Bank Transfer
  • Payment in cash : on the board of ferry, in our offices in Shkoder or Tirana.Paypal payment mode.
  • Online Payment via our secure booking system
✉️

Booking Confirmation

After completing your booking, you will receive a confirmation email with your ticket details. Please present this confirmation (printed or digital) at the ferry terminal on the day of departure.

⚠️

Please arrive at least 30 minutes before the scheduled departure time to ensure smooth boarding.

🔄

Cancellation & Refund Policy

We understand that plans can change. Our cancellation policy is as follows:

  • 90% Refund Payment 24 hours before the starting service.
  • No-show: No refund available

To request a cancellation, please contact us via email at kontakt@komanilake-explore.com or call us at +355 69 84 55 220.

🌦️

Weather & Force Majeure

In case of severe weather conditions or other circumstances beyond our control that prevent the ferry from operating safely, we will:

  • Offer a full refund for the affected trip
  • Provide the option to reschedule to another available date
  • Notify you as soon as possible via email and/or phone
📝

Booking Modifications

If you need to modify your booking (change date, add passengers, etc.), please contact us at least 24 hours before your scheduled departure. Modifications are subject to availability and may incur additional charges.

📞

Contact Us

For any questions regarding payments, refunds, or our policies, please don't hesitate to contact us:

  • Email: kontakt@komanilake-explore.com
  • Phone: +355 69 84 55 220 / +355 69 84 55 221
  • Hours: Daily 07:00 - 20:00