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Accepted Payment Methods
We accept the following payment methods for your convenience:
- Credit Cards (Visa, MasterCard, American Express)
- Debit Cards
- Bank Transfer
- Payment in cash : on the board of ferry, in our offices in Shkoder or Tirana.Paypal payment mode.
- Online Payment via our secure booking system
After completing your booking, you will receive a confirmation email with your ticket details. Please present this confirmation (printed or digital) at the ferry terminal on the day of departure.
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Please arrive at least 30 minutes before the scheduled departure time to ensure smooth boarding.
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Cancellation & Refund Policy
We understand that plans can change. Our cancellation policy is as follows:
- 90% Refund Payment 24 hours before the starting service.
- No-show: No refund available
To request a cancellation, please contact us via email at kontakt@komanilake-explore.com or call us at +355 69 84 55 220.
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Weather & Force Majeure
In case of severe weather conditions or other circumstances beyond our control that prevent the ferry from operating safely, we will:
- Offer a full refund for the affected trip
- Provide the option to reschedule to another available date
- Notify you as soon as possible via email and/or phone
If you need to modify your booking (change date, add passengers, etc.), please contact us at least 24 hours before your scheduled departure. Modifications are subject to availability and may incur additional charges.
For any questions regarding payments, refunds, or our policies, please don't hesitate to contact us:
- Email: kontakt@komanilake-explore.com
- Phone: +355 69 84 55 220 / +355 69 84 55 221
- Hours: Daily 07:00 - 20:00